PHARMIGO REFUND POLICY

OVERVIEW

Pharmigo Technologies Inc. ("Pharmigo", "we", "us", "our") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds and returns are processed for purchases made through our platform for baby clothing, feeding essentials, baby care products, and related household items.

By making a purchase through our platform, you agree to this Refund Policy.

1. REFUND ELIGIBILITY

1.1 Eligible Refund Reasons

We offer full or partial refunds in the following circumstances:

Product Issues:

• Defective or damaged products received
• Incorrect items delivered
• Products not matching the description on our platform
• Missing items from your order
• Product defects

Order Issues:

• Duplicate charges or billing errors
• Order cancelled by us due to product unavailability
• Non-delivery of order within reasonable timeframe
• Order cancelled by customer before shipment

Service Issues:

• Delivery to incorrect address (not caused by customer error)
• Significant delivery delays beyond our stated timeframes

1.2 Refund Request Timeframe

To be eligible for a refund, you must:

• Contact us within 14 days of receiving your order for product-related issues
• Report non-delivery within 7 days of the expected delivery date
• Provide order number and detailed description of the issue
• Submit photographic evidence for damaged or incorrect items
• Retain products in original condition with packaging (where applicable)

2. NON-REFUNDABLE ITEMS AND SITUATIONS

2.1 Non-Refundable Products

For health, safety, and hygiene reasons, the following items are not eligible for refund once opened or used:

• Opened baby feeding products (bottles, nipples, utensils)
• Opened personal care items
• Items without original tags or packaging
• Perishable goods
• Gift cards or promotional credits

2.2 Non-Refundable Situations

Refunds will not be provided in the following cases:

• Customer changed their mind (except within 14-day return window for unopened items)
• Products damaged due to misuse or neglect after delivery
• Orders where customer provided incorrect delivery information
• Failed pay-on-delivery due to customer unavailability or refusal to pay
• Products purchased during final sale or clearance (unless defective)
• Shipping or delivery fees (except when error is on our part)

3. RETURN PROCESS

3.1 Initiating a Return

To initiate a return:

Contact Customer Service within the eligible timeframe:

• Email: contact@pharmigo.co
• Phone: +1 (204) 558-8540
• Provide: Order number, item details, reason for return, photos (if applicable)

Await Return Authorization

• We will review your request within 2 business days
• If approved, you will receive return authorization and instructions
• Do not return items without authorization

Return the Product

• Follow provided return instructions
• Use appropriate packaging to prevent damage during return shipping
• Include all original packaging, tags, and accessories
• Obtain tracking information for your return shipment

3.2 Return Shipping

Products Defective or Our Error:

• We will provide a prepaid return shipping label
• No shipping costs will be charged to you

Customer-Initiated Returns (Change of Mind):

• Customer is responsible for return shipping costs
• Products must be unopened and in original condition
• Must be returned within 14 days of delivery

3.3 Inspection Process

Once we receive your return:

• We will inspect the product within 3-5 business days
• We verify that the product meets return eligibility criteria
• You will be notified of the inspection results via email
• Approved returns will be processed for refund immediately

4. REFUND PROCESSING

4.1 Refund Methods

Credit/Debit Card Payments:

• Refunds will be issued to the original payment method
• Processing time: 5-10 business days after approval
• Timeframe depends on your financial institution

Pay on Delivery Orders:

• Refunds will be issued via: Store credit for future purchases or Original payment method if digital payment was used at delivery
• Processing time: 3-7 business days after approval

Digital Wallet Payments:

• Refunds will be credited to your original digital wallet
• Processing time: 3-7 business days after approval

4.2 Refund Amounts

Full Refunds:

• Provided when product is defective, damaged, incorrect, or not delivered
• Includes product cost and applicable taxes
• Original shipping fees refunded if error was on our part

Partial Refunds:

• May be issued for items returned in less than perfect condition (at our discretion)
• May apply to bulk orders where only some items have issues
• Issued when only part of an order is eligible for refund

No Refund:

• If returned product does not meet eligibility criteria
• If product shows signs of use, damage, or missing components
• If return is not authorized or received outside the return window

4.3 Refund Notifications

You will receive email notifications at each stage:

• Return authorization confirmation
• Product received confirmation
• Inspection results
• Refund processed confirmation with expected timeframe

5. EXCHANGES

5.1 Product Exchanges

We offer exchanges for:

• Incorrect sizes or colors
• Defective products
• Wrong items delivered

Exchange Process:

• Contact customer service to request an exchange
• Return the original product following our return process
• Place a new order for the replacement item
• Original item refund will be processed upon receipt and inspection
• Alternatively, we may ship the replacement item immediately and process return separately
• In the case of customer initiated exchanges (change of mind), the shipping costs will be beared by Pharmigo

5.2 Price Differences

• If the exchange item costs more, you will be charged the difference
• If the exchange item costs less, you will be refunded the difference
• Exchanges are subject to product availability

6. CANCELLED ORDERS

6.1 Customer-Initiated Cancellations

Before Shipment:

• Full refund provided
• No cancellation fees
• Process refund within 3-5 business days

After Shipment:

• Order cannot be cancelled
• Follow standard return process upon delivery
• Return shipping costs may apply

6.2 Pharmigo-Initiated Cancellations

We may cancel orders if:

• Product becomes unavailable
• Pricing error is identified
• Payment cannot be processed
• Delivery address cannot be serviced
• Suspected fraudulent activity

In such cases:

• Full refund issued immediately
• No charges or fees applied
• You will be notified via email

7. DAMAGED OR DEFECTIVE PRODUCTS

7.1 Reporting Damage

If you receive damaged or defective products:

• Inspect immediately upon delivery
• Take clear photographs of: Product damage, Packaging damage, Shipping label and box
• Contact us within 48 hours with: Order number, Description of damage, Photos as evidence
• Do not discard packaging until claim is resolved

7.2 Resolution Options

For damaged or defective products, we offer:

• Full refund to original payment method
• Replacement product at no additional cost
• Store credit for future purchase (if preferred)

We will cover all return shipping costs for damaged or defective items.

8. MISSING OR LOST ORDERS

8.1 Non-Delivery Claims

If your order has not arrived:

• Check tracking information provided in shipping confirmation email
• Verify delivery address you provided is correct
• Wait until expected delivery date has passed
• Contact us within 7 days of expected delivery date

8.2 Investigation Process

We will:

• Investigate with our delivery partners
• Review tracking and delivery confirmation
• Verify delivery address details
• Provide updates within 3 business days

8.3 Resolution

If order is confirmed lost or undelivered:

• Full refund to original payment method
• Or, replacement order shipped at no charge (your choice)
• Processing time: 3-5 business days after investigation concludes

9. BILLING AND PAYMENT DISPUTES

9.1 Incorrect Charges

If you believe you were charged incorrectly:

• Contact us immediately with: Order number, Description of the billing issue, Expected charge vs. actual charge
• We will review transaction records
• Errors will be corrected within 5-7 business days

9.2 Duplicate Charges

If you were charged multiple times for a single order:

• Contact us immediately
• Provide transaction details
• Duplicate charges will be refunded within 3-5 business days

10. CHARGEBACK POLICY

10.1 Contacting Us First

Before initiating a chargeback or payment dispute with your bank or credit card company, we strongly encourage you to contact us first. We are committed to resolving all issues fairly and quickly.

Chargebacks can:

• Delay resolution of your issue
• Result in account suspension
• Incur administrative fees
• Complicate refund processing

10.2 Chargeback Process

If you initiate a chargeback:

• We will respond to the chargeback inquiry with order and delivery documentation
• Your account may be suspended pending resolution
• If chargeback is found to be unjustified, you may be liable for costs and fees
• Future orders may require alternative payment methods

10.3 Resolution

We commit to:

• Responding to all customer inquiries within 24-72 hours
• Processing legitimate refund requests promptly
• Working with customers to find satisfactory solutions
• Providing full documentation if chargebacks occur

11. PROMOTIONAL AND DISCOUNT REFUNDS

11.1 Promotional Orders

For orders using promotional codes or discounts:

• Refunds reflect the actual amount paid after discounts
• Promotional codes used cannot be reissued once order is placed
• Store credit may be offered to preserve promotional value

11.2 Free Items or Gifts

• Free promotional items are non-refundable
• If part of a qualifying purchase is returned, free items may need to be returned
• If refund brings order below promotional threshold, free items must be returned or value deducted

12. STORE CREDIT

12.1 Store Credit Option

In some cases, we may offer store credit as an alternative to refund:

• Store credit has no expiration date
• Can be applied to future purchases
• Non-transferable and cannot be redeemed for cash
• Issued in Canadian Dollars (CAD)

12.2 Requesting Store Credit

You may request store credit instead of a refund:

• Contact customer service with your preference
• Store credit is typically issued faster than refunds
• Credit will be applied to your account within 1-2 business days

13. THIRD-PARTY PAYMENT PROCESSORS

We use secure third-party payment processors (including Stripe) to handle all payment transactions.

Important Notes:

• We do not store your payment card information
• Refunds are processed through the same payment processor used for the original transaction
• Refund timing may depend on the payment processor and your financial institution
• For payment processor-specific inquiries, we will provide necessary transaction details
• All refunds comply with payment processor policies and card network regulations

14. CUSTOMER RESPONSIBILITIES

To ensure smooth refund processing, you must:

• Provide accurate order and contact information
• Respond promptly to our refund-related inquiries
• Follow return instructions carefully
• Retain proof of return shipment
• Inspect deliveries immediately upon receipt
• Report issues within specified timeframes
• Be available for delivery attempts (for Pay on Delivery orders)
• Provide truthful information regarding refund claims

Fraudulent refund requests may result in:

• Denial of refund
• Account suspension or termination
• Legal action
• Referral to law enforcement

15. REFUND POLICY UPDATES

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically. Material changes will be communicated via email to registered customers.

16. DISPUTE RESOLUTION

16.1 Customer Service Resolution

Most issues can be resolved through our customer service team. We commit to:

• Responding to inquiries within 24-72 hours
• Investigating issues thoroughly and fairly
• Communicating clearly throughout the process
• Providing satisfactory resolutions whenever possible

16.2 Escalation Process

If you are not satisfied with the initial resolution:

• Request to speak with a supervisor or manager
• Provide additional details or documentation
• We will conduct a secondary review within 3-5 business days
• Final decision will be communicated in writing

16.3 Legal Jurisdiction

This Refund Policy is governed by the laws of the Province of Manitoba and the federal laws of Canada. Any disputes will be resolved in the courts of Manitoba.

17. CONTACT INFORMATION

For refund requests, questions, or concerns:

Pharmigo Technologies Inc.
Email: contact@pharmigo.co
Phone: +1 (204) 558-8540
Address: 6 EB Claydon Rd, Winnipeg, Manitoba, Canada R2N 0C3

Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM CST
Saturday: 10:00 AM - 4:00 PM CST
Sunday: Closed

Average Response Time: 24-48 hours

18. ACKNOWLEDGMENT

By making a purchase through Pharmigo, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy works in conjunction with our Terms of Use and Privacy Policy.

SUMMARY OF KEY REFUND TIMEFRAMES