INTRODUCTION

Pharmigo Technologies Inc. ("Pharmigo", "we", "us", "our") is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our platform to purchase baby clothing, feeding essentials, baby care products, and related household items.

We understand that as account users, you trust us with sensitive information about your family. We take this responsibility seriously and are committed to maintaining that trust through transparent privacy practices.

By using our Platform or Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

SCOPE AND APPLICATION

What This Policy Covers

This Privacy Policy applies to personal information collected through:

• Our website at www.pharmigo.co
• Our mobile application (iOS and Android)
• Customer service communications (email, phone, chat)
• Social media interactions
• Any other services or platforms we operate

Age Requirement

You must be at least 18 years of age to use our Platform and Services. We do not knowingly collect personal information from individuals under 18 years of age.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top indicates when this Policy was last revised. We encourage you to review this Policy periodically. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our Platform
• In-app notifications

Your continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.

1. DEFINITIONS

"Personal Information" means information about an identifiable individual, including but not limited to name, email address, phone number, home address, payment information, and purchase history.

"Platform" means our website, mobile applications, and all related digital services.

"Services" means our e-commerce platform and delivery services for baby and household products.

"Third-Party Service Providers" means independent companies that provide services on our behalf, such as payment processors, delivery partners, and cloud storage providers.

"Cookies" means small data files stored on your device that help us provide and improve our Services.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information:

• Full name
• Email address
• Phone number
• Delivery address(es)
• Date of birth (for age verification)
• Password and security questions
• Profile preferences

Order Information:

• Products purchased
• Order history and transaction details
• Delivery preferences and special instructions
• Payment information (processed securely through third-party payment processors)
• Product reviews and ratings

Communication Information:

• Customer service inquiries and correspondence
• Chat logs and support tickets
• Feedback and survey responses
• Email communications with our team

Optional Information:

• Baby/child age ranges (to provide personalized recommendations)
• Product preferences and interests
• Referral information if you recommend our Services

2.2 Information We Collect Automatically

Device Information:

• Device type, model, and operating system
• Unique device identifiers
• Mobile network information
• Browser type and version
• Screen resolution and display settings

Usage Information:

• Pages visited and features used
• Time and date of visits
• Time spent on pages
• Click patterns and navigation paths
• Search queries and browsing history on our Platform
• Products viewed and added to cart
• App performance data and crash reports

Location Information:

• IP address
• General geographic location (city/province level)
• Delivery address location for order fulfilment
• Precise location (only if you grant permission via mobile app)

Cookies and Tracking Technologies:

• Session cookies (temporary, deleted when you close browser)
• Persistent cookies (remain until deleted or expired)
• Analytics cookies (measure Platform performance)
• Marketing cookies (personalize content and ads)
• Functional cookies (remember your preferences)

2.3 Information from Third-Party Sources

Payment Processors (e.g., Stripe):

• Payment confirmation and transaction status
• Limited payment method information (last 4 digits, card type)
• Fraud detection and risk assessment data

Delivery Partners:

• Delivery status and tracking information
• Delivery confirmation (signature, photo proof)
• Delivery feedback and issues

Identity Verification Services:

• Age verification confirmation
• Address validation
• Identity authentication results (not underlying documents)

Social Media Platforms:

• If you connect via social media login, we may receive your public profile information
• Information you choose to share with us through social platforms

Marketing and Analytics Partners:

• Aggregated demographic information
• Interest and behaviour insights
• Campaign performance data

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Service Delivery and Order Fulfilment

• Process and fulfil your orders
• Coordinate delivery with our delivery partners
• Verify your identity and delivery address
• Provide order tracking and status updates
• Handle product returns and refunds
• Respond to customer service inquiries
• Manage your account and preferences

3.2 Payment Processing and Financial Operations

• Process payments securely through third-party processors
• Manage Pay on Delivery transactions
• Issue refunds and credits
• Detect and prevent payment fraud
• Maintain financial records for accounting and tax purposes
• Verify payment methods

3.3 Communication

• Send order confirmations and shipping notifications
• Provide delivery updates and alerts
• Respond to your questions and requests
• Send account-related notifications
• Request feedback and reviews
• Provide customer support

3.4 Marketing (With Your Consent)

• Send promotional emails and newsletters
• Provide personalized product recommendations
• Share special offers and discounts
• Inform you about new products and features
• Conduct customer satisfaction surveys

You can opt out of marketing communications at any time (see Section 9).

3.5 Platform Improvement and Analytics

• Analyze usage patterns and trends
• Improve Platform functionality and user experience
• Develop new features and services
• Conduct research and data analysis
• Test and optimize Platform performance
• Identify and fix technical issues

3.6 Security and Fraud Prevention

• Verify identity and prevent unauthorized access
• Detect and prevent fraudulent transactions
• Monitor for suspicious activity
• Protect against spam and abuse
• Enforce our Terms of Use
• Investigate violations of our policies

3.7 Legal Compliance and Protection

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Protect our rights and property
• Defend against legal claims
• Prevent illegal activities
• Maintain records required by law

3.8 Business Operations

• Manage our business operations
• Conduct internal audits
• Perform business analysis and reporting
• Facilitate business transfers (mergers, acquisitions)
• Train our staff and contractors

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our Platform and delivering our Services:

Payment Processors:

• Stripe and other payment gateways
• Process payments securely
• Handle refunds and chargebacks
• Conduct fraud detection

Delivery Partners:

• Independent delivery companies and couriers
• Receive delivery address and contact information
• Provide delivery updates and confirmations

Cloud Hosting and Storage:

• Secure data storage providers
• Platform hosting services
• Database management services

Analytics Providers:

• Google Analytics and similar services
• Help us understand Platform usage
• Improve user experience

Customer Service Tools:

• Live chat and helpdesk platforms
• Email service providers
• Communication management systems

Marketing Services:

• Email marketing platforms (with your consent)
• Advertising networks (with your consent)
• Social media integration services

Identity Verification:

• Age verification services
• Address validation services
• Fraud prevention services

All service providers are contractually obligated to:

• Use your information only for specified purposes
• Maintain confidentiality and security
• Comply with applicable privacy laws
• Not sell or share your information further

4.2 Legal and Regulatory Requirements

We may disclose your information when required or permitted by law:

• To comply with court orders, subpoenas, or legal processes
• To respond to lawful requests from government authorities
• To enforce our Terms of Use or other agreements
• To protect our rights, property, or safety
• To protect the rights, property, or safety of our users or the public
• To investigate fraud, security issues, or policy violations

4.3 Business Transfers

If Pharmigo is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity. We will:

• Notify you via email and/or Platform notice
• Ensure the acquiring entity agrees to protect your information
• Provide you with choices regarding your information

4.4 With Your Consent

We may share your information with other parties when you explicitly consent, such as:

• Sharing information with referral partners (if you referred someone)
• Participating in promotional programs
• Connecting with social media platforms
• Participating in surveys or research studies

4.5 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you, such as:

• Statistical data about Platform usage
• Industry trends and insights
• Research and analysis reports

This information is not considered personal information and may be shared freely.

5. WE DO NOT SELL YOUR PERSONAL INFORMATION

Pharmigo does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is paramount, and we are committed to keeping your information secure and private.

6. INTERNATIONAL DATA TRANSFERS

6.1 Cross-Border Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside of Canada, including the United States, where our service providers operate. These jurisdictions may have different data protection laws than Canada.

6.2 Safeguards

When we transfer your information internationally, we ensure appropriate safeguards are in place:

• Contractual agreements requiring privacy protection
• Compliance with applicable data protection laws
• Use of reputable service providers with strong privacy practices
• Encryption and security measures during transfer

6.3 Your Rights

When your information is processed outside Canada:

• It may be subject to the laws of those jurisdictions
• Foreign governments or authorities may have access under their laws
• We remain responsible for protecting your information

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Platform. They help us provide, protect, and improve our Services.

7.2 Types of Cookies We Use

Essential Cookies (Always Active):

• Required for Platform functionality
• Enable you to navigate and use features
• Remember your login status
• Maintain your shopping cart

Performance Cookies:

• Collect information about Platform usage
• Help us improve performance and user experience
• Track errors and loading times
• Analyze which pages are most popular

Functional Cookies:

• Remember your preferences and settings
• Provide enhanced features
• Customize content based on your choices
• Remember your language preference

Analytics Cookies:

• Help us understand how visitors use our Platform
• Measure effectiveness of our content
• Track user engagement
• Google Analytics and similar services

Marketing Cookies:

• Deliver relevant advertisements
• Track ad campaign effectiveness
• Personalize promotional content
• Limit ad frequency

7.3 Managing Cookies

Browser Settings: You can control cookies through your browser settings:

• Block all cookies
• Accept only first-party cookies
• Delete existing cookies
• Receive notifications before cookies are stored

Note: Disabling essential cookies may limit Platform functionality.

Third-Party Cookie Opt-Out:

• Google Analytics: https://tools.google.com/dlpage/gaoptout
• Network Advertising Initiative: https://optout.networkadvertising.org
• Digital Advertising Alliance: https://optout.aboutads.info

7.4 Other Tracking Technologies

Web Beacons (Pixels): Small transparent images that help us understand email open rates and user engagement.

Local Storage: Similar to cookies but with greater storage capacity, used for Platform functionality.

Software Development Kits (SDKs): In our mobile app to enable features and collect analytics.

8. HOW WE PROTECT YOUR INFORMATION

8.1 Security Measures

We implement industry-standard security measures to protect your personal information:

Technical Safeguards:

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Secure payment processing through PCI-DSS compliant processors
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems
• Secure authentication and access controls

Administrative Safeguards:

• Employee training on privacy and security
• Strict access controls (need-to-know basis)
• Background checks for employees with data access
• Confidentiality agreements with staff and contractors
• Regular privacy and security policy reviews

Physical Safeguards:

• Secure data centers with restricted access
• Surveillance and monitoring systems
• Environmental controls (fire suppression, climate control)
• Backup and disaster recovery procedures

8.2 Payment Security

• We do not store credit card numbers
• Payment information is processed by PCI-DSS compliant processors (Stripe)
• Tokenization protects payment data
• Fraud detection systems monitor transactions

8.3 Your Responsibility

You also play a role in protecting your information:

• Keep your password confidential
• Use a strong, unique password
• Log out after using shared devices
• Monitor your account for unauthorized activity
• Report suspicious activity immediately
• Keep your contact information current

8.4 Data Breach Response

In the unlikely event of a data breach affecting your personal information:

• We will notify you as required by law
• We will inform relevant regulatory authorities
• We will take immediate steps to contain and remediate the breach
• We will provide guidance on protective measures you can take

No security system is perfect. While we strive to protect your information, we cannot guarantee absolute security. You use our Services at your own risk.

9. YOUR CHOICES AND RIGHTS

9.1 Marketing Communications

Opt Out of Marketing Emails:

• Click "unsubscribe" link in any marketing email
• Adjust preferences in your account settings
• Contact us at contact@pharmigo.co

Note: You will still receive essential service-related communications (order confirmations, delivery updates, account notifications).

Opt Out of Push Notifications:

• Adjust settings in your mobile device or app settings

9.2 Cookie Preferences

• Manage cookies through browser settings (see Section 7)
• Opt out of analytics tracking
• Disable non-essential cookies

9.3 Personalized Advertising

• Opt out of interest-based advertising through industry opt-out tools
• Adjust ad settings on social media platforms
• Use browser privacy settings to limit tracking

9.4 Access and Correction

You have the right to:

• Access your personal information
• Request a copy of your data
• Correct inaccurate information
• Update your account details

How to exercise these rights:

• Log into your account to view and update information
• Contact our Privacy Officer for assistance

9.5 Data Portability

You may request a copy of your personal information in a structured, commonly used format. We will provide this within 30 days of your request.

9.6 Account Deletion

You have the right to request deletion of your account and personal information.

How to delete your account:

• Contact our Officer at contact@pharmigo.co
• Provide your account details and deletion request
• Verify your identity

Important notes:

• Deletion typically occurs within 30 days
• Some information may be retained as required by law or for legitimate business purposes
• Retained information will be securely stored and not used for other purposes
• Information shared with third parties (delivery records, payment records) may be retained by those parties according to their policies

9.7 Withdraw Consent

You may withdraw your consent to our collection, use, and disclosure of your personal information at any time, subject to:

• Legal or contractual obligations
• Our need to complete transactions already in progress
• Our right to retain information for legal compliance

To withdraw consent:

• Contact our Privacy Officer
• Specify which consent you wish to withdraw
• Understand that withdrawing consent may limit your ability to use certain Services

10. DATA RETENTION

10.1 Retention Periods

We retain your personal information only as long as necessary for the purposes described in this Policy:

Account Information:

• Retained while your account is active
• Retained for 1 year after account closure (unless legally required longer)

Order and Transaction Records:

• Retained for 7 years for financial and tax purposes (Canadian law requirement)
• Order history available in your account while active

Communication Records:

• Customer service communications retained for 2 years
• Legal correspondence retained for 7 years

Marketing Information:

• Retained until you opt out or for 3 years of inactivity

Technical and Usage Data:

• Anonymized and aggregated after 2 years
• Deleted after 5 years

10.2 Deletion Methods

When personal information is no longer needed:

• Securely deleted from active systems
• Removed from backups according to backup rotation schedules
• De-identified or anonymized where deletion is not possible
• Destroyed in accordance with industry standards

11. CHILDREN'S PRIVACY

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information:

• Contact us immediately at contact@pharmigo.co
• We will delete the information promptly
• We will take steps to prevent future collection

Products for children: While we sell baby and children's products, purchases must be made by adults (18+). Information about children (such as age ranges for product recommendations) may be provided by parents/guardians but is not required.

12. THIRD-PARTY LINKS AND SERVICES

12.1 External Links

Our Platform may contain links to third-party websites, services, or apps (social media, payment processors, etc.). This Privacy Policy does not apply to those third parties.

We are not responsible for:

• Privacy practices of third-party sites
• Content or services provided by third parties
• Your interactions with third parties

We recommend:

• Reviewing the privacy policies of any third-party sites you visit
• Understanding how they collect and use your information

12.2 Social Media

If you connect our Platform to social media accounts or share content:

• The social media platform may collect information about your activity
• Your social media activity may be visible according to your settings
• We may receive information you authorize the platform to share

13. YOUR CONSENT

13.1 How We Obtain Consent

We obtain your consent to collect, use, and disclose personal information through:

Express Consent:

• Creating an account
• Checking consent boxes
• Opting in to marketing communications
• Providing information voluntarily

Implied Consent:

• Using our Services implies consent to necessary information collection
• Continuing to use Services after Policy updates

13.2 When Additional Consent Is Required

We will seek additional consent before:

• Using your information for new purposes
• Sharing information with new categories of third parties
• Implementing significant changes to our practices

13.3 Withdrawing Consent

You may withdraw consent at any time (see Section 9.7), subject to:

• Legal and contractual limitations
• Our need to retain information for legitimate purposes
• Impact on your ability to use Services

14. ACCESSING AND CORRECTING YOUR INFORMATION

14.1 Your Right to Access

You have the right to:

• Know what personal information we hold about you
• Request a copy of your information
• Understand how we use your information

14.2 How to Request Access

Self-Service:

• Log into your account to view most information
• Download your order history
• Review account settings and preferences

Officer Request:

• Email contact@pharmigo.co
• Provide your name, account email, and specific information requested
• We will verify your identity before providing information
• Response provided within 30 days

14.3 Updating Your Information

Keep your information accurate and current:

• Update account details through your account settings
• Contact customer service for assistance
• Notify us of any changes to contact information

14.4 Limitations

In some cases, we may not be able to provide access to certain information if:

• It would reveal confidential business information
• It contains information about other individuals
• It is subject to legal privilege or ongoing legal proceedings
• Providing access would violate someone else's privacy
• It is required to be withheld by law

We will explain any limitations and provide reasons for denial.

15. COMPLAINTS AND CONCERNS

15.1 Contact Our Officer

If you have questions, concerns, or complaints about our privacy practices:

Officer
Pharmigo Technologies Inc.
Email: contact@pharmigo.co
Phone: +1 (204) 558-8540
Address: 6 EB Claydon Rd, Winnipeg, Manitoba, Canada R2N 0C3

We will:

• Acknowledge receipt of your complaint within 5 business days
• Investigate your concern thoroughly
• Respond with our findings within 30 days
• Take corrective action if necessary

15.2 Regulatory Complaints

If you are not satisfied with our response, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376
Email: info@priv.gc.ca

Manitoba Ombudsman (for provincial matters)
Website: www.ombudsman.mb.ca
Phone: 1-800-665-0531

16. COMPLIANCE WITH CANADIAN PRIVACY LAWS

Pharmigo is committed to complying with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Applicable provincial privacy legislation
• Canada's Anti-Spam Legislation (CASL)
• Payment Card Industry Data Security Standard (PCI-DSS)

We adhere to the following privacy principles:

• Accountability
• Identifying purposes
• Consent
• Limiting collection
• Limiting use, disclosure, and retention
• Accuracy
• Safeguards
• Openness
• Individual access
• Challenging compliance

17. GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by:

• The laws of the Province of Manitoba
• The federal laws of Canada

Any disputes arising from this Policy will be resolved in the courts of Manitoba.

18. CONTACT INFORMATION

For privacy inquiries, requests, or concerns:

Pharmigo Technologies Inc.
Officer
Email: contact@pharmigo.co

Customer Service
Email: contact@pharmigo.co
Phone: +1 (204) 558-8540

Mailing Address
6 EB Claydon Rd
Winnipeg, Manitoba
Canada R2N 0C3

Business Hours
Monday - Friday: 9:00 AM - 6:00 PM CST
Saturday: 10:00 AM - 4:00 PM CST
Sunday: Closed

19. ACKNOWLEDGMENT AND AGREEMENT

By using our Platform or Services, you acknowledge that:

• You have read and understood this Privacy Policy
• You consent to the collection, use, and disclosure of your personal information as described
• You understand your rights and how to exercise them
• You agree to our privacy practices

Thank you for trusting Pharmigo with your personal information. We are committed to protecting your privacy and providing excellent service to you and your family.

Effective Date: November 4, 2025

Version: 2.0